Privacy Policy
Instant Haven Limited (“We”) are committed to protecting and respecting your privacy.
This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, when you use our “www.instanthaven.com” website will be processed. Please read the Policy to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the Data Controller is Instant Haven Limited.
What we collect
We may collect and process the following data about you;
• Information that you provide by filling in forms on our site www.instanthaven.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material, completing competition registration forms or requesting further services. This may include, but is not limited to, details of your name, address, email and telephone number that you provide and Credit/Debit card details for payment. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our site or provide feedback.
• If you contact us, we may keep a record of that correspondence
• Details of transactions you carry out through our site and of the fulfillment of your orders.
• Details of your visits to the site and the resources that you access.
If you believe that any information we are holding about you is incorrect or incomplete, or if it changes at any time, please write to or email us as soon as possible, at the address given below.
What we do with the information we gather
We use the information held about you in the following ways:
• Internal record keeping.
• To inform you in due course of your competition entry number by email or telephone.
• To inform you as and when the competition draw will take place by email or telephone.
• To inform you of the winning ticket once confirmed by email or telephone.
• To carry out our obligations arising out of the competition.
• To ensure that the content from our site is presented in the most effective manner for you and your computer.
• To notify you about changes to our service.
• Our payment processing agent Paypal will process your card details but these will only be accessible by us and by the bank.
Where we store your personal data
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. We only use this information for statistical analysis purposes and then the data is removed from the system. This is statistical data and does not identify any individual.
Overall, cookies help us provide you with a better and more personalised website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Google and the DoubleClick DART Cookie
Google, as a third party vendor, uses cookies to serve ads on your site.Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
Links to other websites
Our website contains links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement and data protection policy applicable to the website in question.
Disclosure of your Information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 Companies Act 2006.
We will only disclose your personal information to third parties:
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and / or other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Changes to this Policy
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 27th November 2008.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to enquiries@instanthaven.com.
